Shipping, Returns, & Damage Claims
Welcome to our store! To protect us and you we have some really scary language, but the goal for us is for you to be happy, but we must follow some basic guidelines. If you have questions you can email or call us, please. You will find here only high quality items, with accurate descriptions and photographs, no photo-shopping, exactly what it says in the descriptions! We seek the finest rough world wide and have our own cutters as well as deal with cutters we have known for years. While we offer coupons and allow offers on most of our gems and jewelry even sale items we have some items which are not available with coupon usage. Those items will generally be marked so near the top of the product description page.
We take great pride in procuring some of the rarest, most exotic colored gems on the planet. We put our integrity, honesty and reputation on the line when we sell you rare gems and we take this seriously. We try to assume the risk so you don't have to.
Just please understand that images are highly magnified to enable you to view every detail. You may be looking at a 1 carat gem the size of a softball or larger on a Mac or PC and as big as a golfball on your phone. Tiny inclusions not visible to the human eye will show up in a heavily magnified photograph and we use high definition camera equipment. Even gems smaller than 1 carat are heavily magnified so you can see the actual gem you are buying.
If it says, "eye clean," then any inclusions are not visible to the human eye under normal wear. If it says VS or VSS it is super clean. We rarely use Flawless or IF (Internally Flawless,) even if we feel they are. We try to be conservative on clarity. If you have any questions, please do not hesitate to ask and I will answer as quickly as possible.
Emeralds, Rubellite Tourmaline, Ruby are examples of Type 3 gems that are expected to have eye visible inclusions which will not detract from the value if they are not ugly to the eye. We buy Type 3 gems with as few inclusions as possible.
Blue spinel, Mehenge Garnet, Malaya Garnet are Type 2 Gems and are expected to have some inclusions but not many if any are eye visible. Most of our material in spinels VS+ so exceeds the average gem quality for type 2 Gems
Most diamonds people buy are SI meaning slightly included. Most of our gems are less included than the average diamond. We strive to find the cleanest stones possible for the type gem being considered. Most of our gems are VS to VVS, unless Type 3.
Listed here is only a small selection of our stock, please email us if you can't find what you want.
High-quality (bespoke) custom jewelry services are also available. We provide custom mounting on almost all of the gems on our site and do custom wedding and engagement rings, by appointment only locally and working via phone, computer and email for non-local customers worldwide. We can save you dramatic amounts of money on custom jewelry, mounting and wedding sets.We have access to good deals on all qualities of diamonds as main stones and/or accent stones.
Coupons/Discounts and Offers
Coupons may be used on most of the items in our store including many items which are currently discounted. Some items may not be purchased using coupons or any other discounts other than discounts published as a sale price. These items are generally labeled as unavailable with additional discounts other than offers and in the event we fail to mark a gem due to an error on our part as unavailable for coupon use (which would be rare,) we reserve the right to refuse sale of that gem with any discounts other than published discount in the pricing area.
These items are usually one of a kind, gems from exhausted mines, gems mounted in heavy precious metals ( Due to metal price index going up or down), historical items or items of extreme rarity. Russian gems are usually not available for any type of discount other than direct offer. When you male an offer for an item via email (which is the only acceptable format), you make an agreement to purchase a gem for a specific price between yourself and us, (Old Virginia Gem Co.) and no additional discounts are allowed. If your offer is accepted we will keep that price available to you for 24 hours unless you request additional time in writing, (email is fine) and you receive a confirmation that we will extend the period beyond the 24 hour window. We reserve the right to cancel an offer at any time, for any reason at our discretion.
Okay, here is a very strict return policy notify of us about return of loose gems within 7 days and you have 10 days from notification of return to ship the gem (we go by postmark) to get it back to us for full refund. We do not refund shipping except at our discretion. Our industry is heavily predated by scammers so we have to protect ourselves, and you. We want you to be happy and we will work with any reasonable buyer.
Items sold offsite on third party sellers like Ebay, Pinterest and other third party sites may have alternate or different return policies but our policy on restocking fees for estate jewelry stands firm and this is our return policy. Our policy on estate jewelry and restocking fees due to customers not working with postal service on accepting deliveries stands firm and is our policy. We will not do returns on estate jewelry unless damaged, or grossly not as described and we have our gems viewed by at least one GIA Graduate Gemologist(s) and we show you high resolution photos of the actual piece.
Restocking delivered estate pieces costs us a lot of money since we must check for diamonds and gems being replaced by scammers that predate our industry for your protection. Or, we spend days and days packing, communicating with, and trying to ship an item a customer refuses to accept due to buyers remorse. Don't buy what you can't comfortably afford.
Our industry is predated by scammers and thieves and we protect ourselves to the maximum degree up to and including criminal prosecution for mail fraud, removing/replacing stones, scam insurance claims and other criminal acts used to defraud us of money and product. In legitimate insurance claims we will work diligently to help get the claim processed as quickly as possible. All of our gems either are or can be GIA tested prior to shipping so we suggest you use this service even though all of our products are viewed by at least one and usually multiple GIA Graduate Gemologists, full lab results are not obtained on all of our gems. We know our suppliers and if in doubt we select random gems from a lot and test at GIA and also random check diamonds in estate pieces.
PLEASE TAKE PHOTOS OF DAMAGED PACKAGING AND OPEN PACKAGES IN FRONT OF THE CARRIER, ESPECIALLY IF DENTED OR TORN TO SHOW YOUR INSURANCE COMPANY OR SHIPPER.
SHIPPING POLICY/RETURN POLICY
We want you to be happy and confidant in buying from Old Virginia Gem Co. . All merchandise that arrives damaged should be handled via insurance should you select to purchase it. We pack very well and have never lost a gem/jewel yet.
If you are buying loose gems and are unhappy let us know within 7 days of receipt of loose gems to notify us via email. You have 30 days from date of receipt to get it back to us and we do not pay return postage. On custom mounted work that you sign off on, we do not do returns. In the event you are returning any gem you negotiated special pricing on their will be a 10% restocking fee if returned with our guidelines above. Special pricing is pricing was given below sale price, coupons were used on already sale priced items or custom/altered/sized/estate items.
We will not rebate shipping overseas or any other shipping unless the gem was grossly not as described, not the item in photo, lab (GIA only) states gem was treated, fake, manmade and that fact was not disclosed in the description. Standard industry heat is not a reason to return an item unless we stated unheated on sapphire, tourmaline, ruby, emerald, zircon, apatite where 95%+ of all gems in that class are heated.
If your gem is not the gem identified in photos on listing and/or the wrong product was sent in error we will ship the correct product at our expense. (Buyers remorse is not a reason for return, buy only what you can comfortably afford, for your sake.) If we made a mistake we eat the shipping charges.
Items must be received back within 30 days of receipt of item. Notification of return must be given within 7 days of receipt of item, no exceptions. If you refuse shipment you are not entitled to a credit and inability to cooperate on delivery of your item will void all returns. If you buy and refuse delivery no refunds will be made and you have 90 days to arrange a professional carrier to pick up your item Tues. thru Thurs. 10-5 EST to pick up your item at your expense and we will not rebate money for shipping attempts we made in good faith.
We do not make refunds on any Estate Items containing diamonds period. We provide high resolution photos look at them carefully and we have had our diamonds viewed by gemologists and often GIA certs are done and are always available at your request and expense.
Travel and unavailability are not our responsibility have a family member, trusted friend available to sign and notify carrier of such or we will hold item but the clock on the 30 day return for loss gems will be running.
If you are unhappy with your loose gem request an RIN# from us and please include that with the return. After obtaining the RIN# (please write the RIN number on the original packing slip and on the outside of the returned parcel.)
Ship carefully packaged returns, insurance recommended but your choice to:
Old Virginia Gem Co
c/o Zeke Loftin, President
1121 Harrison St.
Lynchburg, VA. 24504
We provide excellent photos and are here to answer any questions you may have about the item before purchase. We will happily have any item GIA certified prior to purchase at buyers expense.
Carat weight on estate jewelry has to be estimated using mathematical formulas for similar size gems and we try to err in favor of our customers. We do not guarantee exact carat weight. Also scales vary and we try and get as close as possible with carat weight on our gems. Sometimes gems like welo opal take in moisture naturally and they may weight slightly more or less depending on humidity levels.
Do not ship back any item if you did not email us for the RIN# within the 7 day inspection period, we will make no refund nor be responsible for the safety of the item. Notification helps us track the item and expedites your refund.
Buyer is responsible for insurance so we do not make refunds on items lost in shipping. While this is very rare and to date (5-6-2019) we have had nothing lost or damaged in shipping though it is always possible. Insure your item especially if it is expensive. We will assist in any way reasonable with an insurance claim but in no way will be held responsible for items damaged or lost by any postal service or courier.
To return an item you must contact us via email at email@example.com and give us the reason for return and we will arrange for full refund if all policies are followed. If questions call during business hours (9AM to 9PM EST (New York Time Zone), 7 days a week. Or email firstname.lastname@example.org
Shipping and handling charges are non-refundable unless we ship the wrong item to you in which case we would of course cover return shipping. You should insure your return package as you are responsible for that item and its safe return to us.
If your merchandise arrives damaged in any way, it must be investigated by the carrier for your insurance claim. Please make sure to keep all packing materials "as is" when submitting for inspection. You should include a copy of the inspection by the carrier before returning the item. Do not return damaged items to us without first consulting us so we may comply with your carriers insurance requirements to help you get refunded. It is your responsibility to deal with your insurance claim but we will help in any way we are reasonably able. We do not automatically provide insurance it must be requested and it will incur an additional charge as per the price we must pay the carrier. Insurance is never included free even on Free Shipping items.
Should you receive the wrong item, it should be returned to us in its original condition, so please handle it carefully and do not remove any tags. We will make every effort to get you the correct item and we will cover the shipping charges you incur. We will send you a shipping label to return upon request. No additional shipping charges other than insurance, if you request it in writing (email) will be charged to you. We reserve the right to restrict the purchasing privileges of anyone who abuses our return policy or has an unacceptable cancellation rate.
If you have requested that an item be altered or custom mounted it is not able to be returned.
This includes: custom orders, stone mountings, sizing (see exclusions below) and any other product alterations made at your request. There is NOT a restocking fee for items that are returned as they were offered for sale and were not altered.
Ladies rings sized below 5 and above a 9 and men's rings that are sized above a 12 may not be returned.
Credit for Returned Merchandise
We make every effort to issue refunds in a timely manner. Much of our merchandise, however, is comprised of one-of-a kind items, and each gem is unique in terms of cut, color, clarity, and carat weight. Due to inspection processes that may be required, it can take 7- 10 business days for your credit to appear on your credit card statement.
In order to place an order on our website, a user must first complete the registration form which occurs during the purchasing process. During registration a user is required to give their contact information (such as name, address, phone and email address). This information is used to contact the customer about our services or your order on line.
Errors & Omissions
Due to our efforts to keep new and different products on our website, items may display in an incomplete manner. Descriptions may be cut short. Should you purchase an incomplete item, you will be contacted and the correction will be made. Old Virginia Gem Co. in no way is responsible for honoring incomplete items or pricing discrepancies and expects its quality customers to be understanding of its policy. You reserve the right to cancel the item upon correction if it no longer is desired. Chateau Peridot reserves the right to cancel an order for any reason.
Gift Certificate Agreement
The policies set forth in this agreement govern the use of Old Virginia Gem Co's Gift Cetificate Program.
- Customers may purchase gift cards with the same payment options accepted by Old Virginia Gem Co. for merchandise purchases.
- Gift Certificates expire within one year of purchase date - Additional monies may not be added to a Gift Certificate once purchased.
- Gift Certificates are non-returnable and non-refundable.
- Gift Certificate Holders must register as an Old Virginia Gem Co. customer before card may be used.
- Multiple cards may be used for single purchases.
- Gift Certificates may NOT be redeemed for cash.
- Gift Certificates remain inactive until payment has cleared.
- Items returned that were purchased via a Gift Certficate may be exchanged for merchandise or store credit ONLY.
- Gift Certifcates may not be drop-shipped to other parties. The purchaser must take delivery.
Insured items may not be refunded until the insurance payment clears. Any information needed from the customer to be reimbursed by insurance will result in no refund if the carrier refuses to pay for any reason resulting from us not being able to get reimbursement due to lack of cooperation by the customer.
It is the customers responsibility in helping us in any reasonable way for us to get reimbursement on the insured item(s)
We will always attempt to get insurance reimbursements that are legitimate and we expect mutual cooperation in obtaining this goal in the rare chance we have a claim.
Call us at 936-402-0320 or email email@example.com if you have questions about return policies or problems with a return.